If you are a Host and need to cancel an existing booking, please advise the Guest first through the Vennu platform messaging. Advise the Guest directly on why the cancellation needs to take place and if there are alternative options available. It is best to keep all communications on the platform, so there is a record for the Vennu support team.
Once you have agreed on the next steps with the Guest, contact support@vennu.com.au to help you with the next steps.